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不是沒有顧客,而是沒有銀行職員。2018年全中國第一間無人銀行在上海開張,以機械人,與多功能的智能櫃員機為顧客服務,號稱可以處理傳統銀行90%以上的業務。其實現時金融科技(Fintech)已是全球大趨勢,有 些虛擬銀行甚至沒有實體分店,而很多金融機構也開始試用AI(人工智能)做投資顧問、客戶服務員、分析員等等。
Fintech對金融業會做成甚麼衝擊?HKU SPACE的「Bachelor(Hons) in Financial Services 金融服務(榮譽)文學士」,與你一同探討未來金融服務的去向。