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Architecture, Environment & Housing Alternative Dispute Resolution

New Course

From Conflict to Harmony: Practical Workplace Mediation
從衝突到和諧 : 職間調解實務工作坊

Course Code
DRES9024
Application Code
2370-1548NW
Study mode
Part-time
Start Date
07 Feb 2026 (Sat)
Duration
1 day
Language
Cantonese
Course Fee
HK$3500
Deadline on 25 Jan 2026 (Sun)
Enquiries
2508 8862
2508 6403
Apply Now

Highlights

隨著社會大衆對生活質素的提昇,企業主管無論在應對消費者服務要求的投訴或對企業內員工之間的意見分歧及糾紛處理都浪費不少資源在低效率的方式上。

Programme Details

本課程旨在培訓學員基本了解調解知識和技巧,及如何運用調解技巧有效處理職間的糾紛。導師會分析職間衝突的成因,如何由意見分歧演化成衝突危機,講解及練習一套職間調解的程序和精萃,讓學員練習如何運用調解技巧處理不同的職間糾紛。

課程完結後,學員會學到以下幾點:

  1. 何謂調解、調解員的角色及調解的特色
  2. 職間衝突的成因,甚麼行為反應會導致惡性循環及如何破解惡性循環
  3. 職間溝通模式禁忌及有效的溝通技巧
  4. 職間調解的精萃和程序、職間調解員的角色
  5. 如何作為第三者協助同事間進行調解
  6. 通過不同角色演習提昇處理職間衝突的能力
Application Code 2370-1548NW Apply Online Now
Start Date 07 Feb 2026 (Sat)
Apply Online Now

Venue

Teacher Information

鄭會圻先生 (Mr. Roy Cheng)

簡嘉妍小姐 (Ms. Kathy Kan)

Fee

Course Fee
  • Course Fee : HK$3500

Entry Requirements

持有資歷架構第四級別或以上。

Apply

Online Application Apply Now

Application Form Download Application Form

Enrolment Method
Payment Method
1. Cash, EPS, WeChat Pay Or Alipay

Course fees can be paid by cash, EPS, WeChat Pay or Alipay at any HKU SPACE Enrolment Centres.

2. Cheque Or Bank draft

Course fees can also be paid by crossed cheque or bank draft made payable to “HKU SPACE”. Please specify the programme title(s) for application and applicant’s name. You may either:

  • bring the completed form(s), together with the appropriate course or application fees in the form of a cheque, and any required supporting documents to any of the HKU SPACE enrolment centres;
  • or mail the above documents to any of the HKU SPACE Enrolment Centres, specifying “Course Application” on the envelope. HKU SPACE will not be responsible for any loss of personal information and payment sent by mail.
3. VISA/Mastercard

Applicants may also pay the course fee by VISA or Mastercard, including the “HKU SPACE Mastercard”, at any HKU SPACE enrolment centres. Holders of the HKU SPACE Mastercard can enjoy a 10-month interest-free instalment period for courses with a tuition fee worth a minimum of HK$2,000; however, the course applicant must also be the cardholder himself/herself. For enquiries, please contact our staff at any enrolment centres.

4. Online Payment

Online application / enrolment is offered for most open admission courses (enrolled on first come, first served basis) and selected award-bearing programmes. Application fees and course fees of these programmes/courses can be settled by using "PPS by Internet" (not available via mobile phones), VISA or Mastercard. In addition to the aforesaid online payment channels, new and continuing students of award-bearing programmes with available online service, they may also pay their course fees by Online WeChat Pay, Online Alipay or Faster Payment System (FPS). Please refer to Enrolment Methods - Online Enrolment  for details.

Notes

  • If the programme/course is starting within five working days, application by post is not recommended to avoid any delays. Applicants are advised to enrol in person at HKU SPACE Enrolment Centres and avoid making cheque payment under this circumstance.

  • Fees paid are not refundable except under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment), subject to the School’s discretion. In exceptional cases where a refund is approved, fees paid by cash, EPS, WeChat Pay, Alipay, cheque, FPS or PPS by Internet will be reimbursed by a cheque, and fees paid by credit card will be reimbursed to the credit card account used for payment. 

  • In addition to the published fees, there may be additional costs associated with individual programmes. Please refer to the relevant course brochures or direct any enquiries to the relevant programme team for details.
  • Fees and places on courses cannot be transferrable from one applicant to another. Once accepted onto a course, the student may not change to another course without approval from HKU SPACE. A processing fee of HK$120 will be levied on each approved transfer.
  • HKU SPACE will not be responsible for any loss of payment, receipt, or personal information sent by mail.
  • For payment certification, please submit a completed form, a sufficiently stamped and self-addressed envelope, and a crossed cheque for HK$30 per copy made payable to “HKU SPACE” to any of our enrolment centres.
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Alternative Dispute Resolution