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建築、房屋及建造環境 非訴訟式紛爭解決方法
非訴訟式紛爭解決方法
The application of mediation has become increasingly popular in Hong Kong. The Hong Kong SAR Government has actively promoted the use of mediation as an effective means for conflict resolution in different aspects of life. HKU SPACE has been offering a range of mediation courses for over 15 years. The Mediation Practice courses, delivered in both English and Chinese are accredited by the Hong Kong Mediation Accreditation Association Limited (HKMAAL). Upon completion of the 40-hour course, attendees are accepted as meeting Stage One requirement leading to accreditation as a member of the Association General Panel of mediators.
非訴訟式紛爭解決方法課程
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On completion of the programme, students should be able to:
- distinguish the merits of mediation, and the range and limitations of various methods of mediation and negotiation;
- identify issues in scenarios where mediation is applicable and formulate strategies to resolve a dispute by mediation; and
- communicate with parties effectively and manage and control the stages of mediation.
Successful completion of the 40-hour course is recognized by the Hong Kong Mediation Accreditation Association Limited (HKMAAL) as meeting Stage 1 training requirement. Students need to complete two further satisfactory assessments or conduct two actual mediations to be accredited as General Panel of Mediator.
是次課程中，導師會分析不妥善解決的職場衝突會如何演化成企業的危機，對企業產生的潛在成本及影響，與及最終如何妨礙企業的發展和營運效率。另外導師亦會示範有才能的領袖如何透過調解的技巧，讓員工從衝突對抗的立場轉化為協作及解決問題的態度。
本課程旨在不限於培訓管理層的經理及領導，一般級別的員工和同事亦適合參加。課程內容包括如何有信心和有效地處理工作上之分歧，防止讓分歧惡化為衝突，引致公司和員工無謂的損失。
