Syllabus

1. Mediation process and stages

     Appropriateness of mediation in resolving disputes, principles, stages of mediation (agreement,

     preparation, opening, understanding, negotiating, concluding).

2. The role of a mediator

     Interactivity, interventions, managing expectations, manage joint and separate sessions, option

     generator, relationship with the parties (non-judgmental, active listening, empathy, discretely

     authoritative, building relationship), setting ground rules, party control, confidentiality,

     seating/timetabling.

3. Mediator’s Skills

     Communication skills, receptive not inquisitive, conversational, open and close questions,

     hypothetical / leading questions, reality testing, checking assumptions, risk analysis,

     coaching parties to negotiate, roles of lawyers and other advisors.

4. Mediation procedure

     Preparation (listing issues, analyze information), Opening (parties’ statements, brief case

     summary), Negotiating (determine parties’ interests, stances) creating options for mutual

     gains, resolution agreement (communicating the offers, consequences, bridging the gap,

     write up immediately).

5. Mediation Cost / Ethics

     Scale fee / market price. Confidentiality, immunities, CIArb Code.

Assessment

After successfully completing the course by obtaining 100% attendance and passing the assessment, students will be awarded within the HKU system through HKU SPACE a Certificate for Module (Mediation).