This 30-hour Certificate is designed for those who have secured Level 2 in the Unit of Competency (UoC) standards of the Customer Services category.  Through this programme, students can acquire knowledge equivalent to Level 3's SCS standards including knowledge on daily Customer Services duties, manpower arrangement on owners' meeting, emergency case handling, procurement arrangement, assessing data for insurance claims, site inspection knowledge in Customer Services category.

Assessment

Students are required to do a 2-hour written examination and 1 coursework.

Award

Students need to achieve a minimum attendance requirement of 70%.  Those who are able to satisfy both the attendance requirement and course assessment will be conferred the Certificate for Module (Customer Service in Property Management (Level 3)).

Application Code	2350-HB035A	-

Duration

• 3 months (10 sessions, each 3 hours)

Course Fee

• HK$4,300

Applicants shall:

(a) holder of Level 2 or above recognized training of Specification of Competency Standards in the Property Management industry;

Or

(b) have gained three years' work experience in the Property Management Industry with 2 years' work experience in Customer Services related area;

Or

(c) have gained the RPL level 2 in the Property Management industry.

 

• The CEF Institution Code of HKU SPACE is 100

CEF Courses
CERTIFICATE FOR MODULE (CUSTOMER SERVICE IN PROPERTY MANAGEMENT (LEVEL 3)) [NOTE: THIS IS A SCS-BASED - PROPERTY MANAGEMENT COURSE] 證書 (單元:物業管理業客戶服務管理 (三級)) [註: 此乃能力標準說明 - 物業管理業之課程]
COURSE CODE 73C085914	FEES $4,300	ENQUIRY 2508-8805

	Continuing Education Fund This course has been included in the list of reimbursable courses under the Continuing Education Fund.
	Certificate for Module (Customer Service in Property Management (Level 3)) This course is recognised under the Qualifications Framework (QF Level [3])

Application Form Application Form