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建筑、房屋及建造环境 非诉讼式纷争解决方法
非诉讼式纷争解决方法
The application of mediation has become increasingly popular in Hong Kong. The Hong Kong SAR Government has actively promoted the use of mediation as an effective means for conflict resolution in different aspects of life. HKU SPACE has been offering a range of mediation courses for over 15 years. The Mediation Practice courses, delivered in both English and Chinese are accredited by the Hong Kong Mediation Accreditation Association Limited (HKMAAL). Upon completion of the 40-hour course, attendees are accepted as meeting Stage One requirement leading to accreditation as a member of the Association General Panel of mediators.
非诉讼式纷争解决方法课程
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On completion of the programme, students should be able to:
- distinguish the merits of mediation, and the range and limitations of various methods of mediation and negotiation;
- identify issues in scenarios where mediation is applicable and formulate strategies to resolve a dispute by mediation; and
- communicate with parties effectively and manage and control the stages of mediation.
Successful completion of the 40-hour course is recognized by the Hong Kong Mediation Accreditation Association Limited (HKMAAL) as meeting Stage 1 training requirement. Students need to complete two further satisfactory assessments or conduct two actual mediations to be accredited as General Panel of Mediator.
是次课程中，导师会分析不妥善解决的职场冲突会如何演化成企业的危机，对企业产生的潜在成本及影响，与及最终如何妨碍企业的发展和营运效率。另外导师亦会示范有才能的领袖如何透过调解的技巧，让员工从冲突对抗的立场转化为协作及解决问题的态度。
本课程旨在不限於培训管理层的经理及领导，一般级别的员工和同事亦适合参加。课程内容包括如何有信心和有效地处理工作上之分歧，防止让分歧恶化为冲突，引致公司和员工无谓的损失。
